Overview

4 Ps of Service Management –People, Process, Product and Partners. But among Product (Tools/Technology) and Process, what comes first. Is it that first I finalize methodology and process and then buy a tool and customize it or should I first go and buy a Service Management Tool and then based on it I customize my processes?? Well, sounds simple but still there is a deliberate, lot of debate on this. Let’s discuss.
 
...

Overview

The webinar is aimed at raising individual’s understanding of ITIL®  V3.0 framework and how individual and  organization can be benefited by adopting ITIL V3.0 good practices in IT Service Management.

Benefits

The webinar will help the participants:

• To understand ITIL V3.0 framework and good practices
• Aligning / Upgrading organization to adopt ITIL V3 good p...