 |
 |
|
 |
 |
TCS Public
AnnualProject Management Leadership Conference
QAI India
5
Strategy driven:
Organization strategy should focus on deploying the Training and Development
program effectively in such a way it yields business results. One way of doing this is to
have a group structure [4]as shown in Fig2. The function of the training group will be to
interact with the functional group heads and business leaders and understand the skill
sets needed for the organization [7] to compete in the market and develop them. The
training needs of the organization will be captured in this way for both long and short
term. By identifying the training needs, the training group head designs a training plan
for the employees which will be deployed after approval from the CEO.
Return on investment (ROI):
The Return on investment [3] on the training can be measured by the
effectiveness [4] of the programs. Training feedbacks collected at regular periods from
both the trainees and the functional heads help in measuring the impact of training.
Some of the measures that indicate short term returns from training are - productivity
increase, reduction in defect density etc. Fig 3 shows an improvement in trends in defect
density and productivity resulted due to training.
Some of the measures that can be used to measure for returns on the long term are-
customer retention, employee retention, reduction in recruitment cost etc. Benchmarking
should be made with the competitors of similar businesses to compare the long term
returns. The Fig 4 shows trend in Customer Satisfaction Index resulted due to training.
Based on these measurements the organization can monitor the effectiveness of the
training and take steps to improve the business strategy.
TCS Public
AnnualProject Management Leadership Conference
QAI India
6
The measures mentioned above have many factors contributing to them and the
effectiveness of the training and development is also one of them.
Methodologies:
Organizations can identify some of the following methodologies depending on the
needs and business the organization is engaged in to facilitate the training and
developmental programs for their employees:
 |
|
 |
|