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TCS Public
AnnualProject Management Leadership Conference
QAI India
3
Organizational Learning
The term organizational learning refers to continuous improvement of existing
approaches and processes and adaptation to change, leading to new goals and/or
approaches. Learning needs have to be embedded in the way the organization works.
The term embedded means that learning:
¾Is a regular part of the daily work
¾Is practiced at personal, work unit, and organizational levels
¾Results in solving problems at source
¾Is focused on sharing knowledge throughout the organization
¾Is driven by opportunities to affect significant change and do better
Sources for learning include employee ideas, research and development (R&D),
customer input, best practice sharing and benchmarking.
Organizational learning can result in:(1)enhancing value to customers through new and
improved products and services; (2) developing new business opportunities; (3) reducing
errors, defects, waste, and related costs; (4) improving responsiveness and cycle time
performance; (5) increasing productivity and effectiveness in the use of all resources
throughout the organization; and (6) enhancing the organization’s performance in
fulfilling its public responsibilities and service as a good citizen.
Employee success and growth
By providing opportunities for personal learning and practicing new skills, every
employee feels motivated and achieves success. Organizations can invest in the
employee personal learning through education, training, and opportunities for continuous
growth.
Personal learning can result in: (1) more satisfied and versatile employees; (2)
greater opportunity for organizational cross-functional learning; and (3) an improved
environment for innovation.
Better products and services
Every company’s mission is to help its customers to achieve their business
objectives. This is possible if the employees are innovative and highly knowledgeable.
This can be achieved by focusing on organizational learning.
TCS Public
AnnualProject Management Leadership Conference
QAI India
4
Approach towards effective learning and development
Organizations must realize that by continuously developing and training their
employees they can acquire the core competencies needed for the competitive
advantage and flexibility. Effective learning and development should have the following
features in order to be effective [6]:
¾
Strategy driven
¾Return on Investment (ROI)
¾Methodologies
¾Ownership
¾Continuous learning process
These features are listed in the Table1 with the core areas of focus.
Strategy driven
Alignment of training and
development with
Organization goals
Return on InvestmentShort Term / Long Term ROI
Methodologies
eLearning
Classroom training
Knowledge sharing sessions
Continuous educational program
Ownership
Individual learning plans
Certifications
Competency development
Training calendar
Continuous learning Motivation to learn
process
Effective approach for learning & development – Table 1
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